Unwrap Rush Christmas support
Need help with the game, a purchase or an advertisement? Email us or use Settings → Send Feedback in the game.
What to include
- Your iPhone or iPad model and iOS or iPadOS version.
- The game version and what happened.
- The steps that led to the problem and a screenshot, if useful.
- For a purchase problem, the product and approximate purchase time. Do not send your card details, Apple Account password or full payment information.
Purchases and restoring the upgrade
For the No Ads + Naughty upgrade, use Restore Purchases in the coin store while signed in to the Apple Account that bought it. Coin packs are consumable purchases; Restore Purchases does not replenish coins you already used. If a completed coin purchase did not arrive, contact us before removing the app or clearing its data.
Apple handles App Store payments and refund requests. You can review purchases or request a refund through Apple’s Report a Problem service.
Scores and Game Center
Leaderboards need a network connection and a signed-in Game Center account. The game keeps local best scores separately. If a leaderboard is unavailable, you can continue playing and try again later.
Sound, effects and accessibility
Open the gear button for Music, Sound FX and Booms controls, haptics and the game’s sensory-reduction option.
Report an ad
Email us with the approximate time, your country, the ad or advertiser name and a screenshot if available. Do not tap a suspicious ad to investigate it. Use Ad Privacy in Settings when that option is shown to manage the privacy choices available in your region.
Protect your progress
Progress and coin balances are stored locally. Removing the app or clearing its data can lose them. Contact support before taking that step.
Privacy
Read the Unwrap Rush Christmas privacy policy for information about local saves, advertising, Apple services and support requests.